Blog

Convert your Garbage into a Garden of Eden

Angie Monko - Tuesday, December 05, 2017


Have you ever spoken to an AT&T customer service representative
(or any other company rep) who seemed to be speaking alien?

They had no idea what you were trying to convey, and you were
beyond frustrated because you couldn’t get your meaning through
their thick skulls.

They passed you from one department to the next where you had
to repeat your problem. Two and ½ hours later, you got off the
phone, ready to pull your hair out, angry at yourself for giving away
your power. 

Well, I just had this experience 3 days ago.  What made me even
more upset is that I was thinking I could have written this blog, as
I’d intended, in lieu of spending 2.5 hours with some knuckle heads,
the last of which was very rude.

I’m sure you’ve had your share of experiences like this, where you
felt “put out,” inconvenienced, not listened to, impatient, and
generally very irked.

Before I called, I had researched my AT&T bill for 45 minutes, and
so I knew exactly what had gone wrong with the bill.  So I was even
more frustrated that it took me three departments and two hours to
get to the part where they fixed my bill.

But hold on…this is where things escalated, and I wanted to jump
through the phone and strangle the rude man. The rep (Steven,
ironically my husband’s name) changed my billing to back to
the original state it should have been over 3 months ago when
they made an unauthorized change to my account.

So I asked him to credit the last three months’ of bills because
they’d caused the problem to begin with. I’d spent literally about 7
hours on the phone over the last three months trying to resolve this.

He said he could only credit me the last two months because
there was no proof that I’d called in since July 8th, and he asked,
“If this was a problem since the August bill, why didn’t you call in
in the last 3 months?”  I was dumbfounded!

I tried explaining how that was impossible since I’d called in every
month since then.  Plus, the last two reps I’d spoken with verified
this through notes.  He just wouldn’t listen and was basically calling
me a liar.  I asked if he had the same database as the others, and
he said yes, of course.

He was very argumentative and self-righteous, and I so I pulled
out the big gun, “Sir, I used to work for AT&T for 12 years in the
auditing department. Why would I make this up?!”

At one point, I yelled and said, “SIR, STOP! LISTEN TO ME!”
When he still wouldn’t, I told him that I was escalating this as a
matter of principle, not money, and I asked him to transfer me to
his manager.  He did and then the phone disconnected.

So I called back again and got a hold of another person who verified
the dates I’d called in, and so I’m assuming Steven from the
loyalty department has a different database.

OK gosh! That was a lot of detail. After yelling at Steven, I was
literally shaking inside.  My motto is to always be kind and humble.
I was mad because I’d given my power to this stranger, who had
no inkling about good customer service.

I related the story to my daughter, and she said, “Well anyone
would get angry at being treated like that.” I told her that doesn’t
really help me because it perpetuates my feeling like a victim.

Even while I was getting irate with this guy, I was thinking to
myself, “You’re being tested here. This is a creation of Consciousness.
Just let go.” I even tapped a bit, using meridian tapping, a technique
I love to use to reclaim my power and calm my nerves.

When I got off of the phone, I asked myself how the experience
made me feel. The answer: Not heard, misunderstood, frustrated.
What did it remind me of? The relationship I have with my dad.

I have a belief that my dad doesn’t care about me because he’s
very dismissive and since I was very young, he hasn’t given me
much time or attention.  It’s an observable fact that we haven’t
spent much time together, but the other part where I assume he
doesn’t care is my garbage belief. 

It’s garbage because it’s from my past, and it’s waiting to be turned
into something different when I’m ready.  It’s sort of like composting,
where we turn our green waste (leaves, food) into nutrient-dense
material that is beneficial for the land in many ways.

Even if it’s true in my dad’s heart and mind that he doesn’t want to invest
in our relationship, I still have the opportunity to turn the garbage belief
into compost, into something that will benefit me and others. How?

When people talk to me like my dad does or the AT&T rep, I can be
self-aware. I can remind myself that I am lovable and good enough,
even when someone doesn’t hear me.  I have to listen to me.  I need
to understand me.  As long as I do that for myself, I will feel safe and
enough.

This is how we convert a defect of character (garbage belief that leaves
us feeling wounded and victimized) to compost (where we adopt a new
belief that allows us to feel calm, grounded and sufficient and hence
spread joy and serve others better).

We can also use tools like emotional freedom technique to begin to
rewire our garbage beliefs and turn them into compost, our assets
and strengths, so they can benefit the world.

If this sounds good to you, consider a workshop I have coming up
on 12/14.

It’s called Frontier to Your Freedom, in which we will use emotional
freedom technique (EFT or tapping) to help you turn your garbage
beliefs into compost.

Register here for Thursday evening’s class (December 14th) from 6-8pm.

Respectfully,

Angie Monko

P.S.: If you want to join others in a small group setting and make
YOUR life work first by loving, accepting and forgiving yourself,
come next Thursday night to the Frontier to Freedom class.

Comments
Dana Rich commented on 05-Dec-2017 07:09 PM
Angie,
We had AT&T at one time. We moved into our new house after just signing up with them but could not get any service in our new home. We called them to see what could be done but they were not helpful. We told them we would have to discontinue service as we couldn't have a cell phone service that didn't give us any service. They said they would charge us $250 for early termination. We argued that this was not our fault and we shouldn't be held to a contract when the problem was theirs. They were NOT helpful or understanding one bit!
We now have T-Mobile and they have been extremely helpful! When we had trouble paying our bill and our cell phones got disconnected the T-Mobile lady said kindly, "Ok just tell me what you feel you can afford to pay right now so we can get these back on for you." We were so surprised as she went the extra mile to work things out in a way so we could keep our cell phones going. We have called and talked to multiple employees at T-Mobile and have received the same kind and respectful service from all of them. Because of this they now have very loyal customers in us!
Not sure what my specific point is except that your story reminded me of ours... Does AT&T not teach their employees to be respectful and kind to their customers? What does T-Mobile teach that AT&T obviously doesn't? There just is a huge difference in how one company treats their customers compared to the other.
I know your story is one of being triggered and figuring out how to be more self-aware to avoid the triggering and learn to realize where it stems from... Your story reminded me of the importance of how we treat others and how this treatment can affect people's opinion of us possibly for years down the road!
I really enjoy your blogs! Thank you!
Dana


Post a Comment




Captcha Image

Trackback Link
http://www.harmonyharbor.com/BlogRetrieve.aspx?BlogID=11089&PostID=743994&A=Trackback
Trackbacks
Post has no trackbacks.

Recent Posts


Tags


Archive

Contact Details 

Address: 2476 Pheasant Run Drive, Maryland Heights, MO 63043

Email: [email protected]

Google Maps: See our location online.

Toll Free: 314-422-6520


Quick Links

Twitter updates